Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
Forward Signs Inc. is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staffs are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons.
We will notify customers of this through a notice posted on our premises and website.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, such as parking or walkway, Forward Signs Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at both front entrance and reception.
Forward Signs Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Individuals in the following positions will be trained:
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
Forward Signs Inc.’s plan related to the customer service standard.
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
What to do if a person with a disability is having difficulty in accessing Forward Signs Inc.’s goods and services
Staff will also be trained when changes are made to your accessible customer service plan.
Customers who wish to provide feedback on the way Forward Signs Inc. provides goods and services to people with disabilities can email us to firstname.lastname@example.org.
All feedback, including complaints, will be directing to HR & Admin Dept of Forward Signs Inc. so that we may follow it accordingly.
Customers can expect to hear back in 5 working days.
Notice of availability
Forward Signs Inc. will notify the public that our policies are available upon request by posting it on our website and our entrance.
Modifications to this or other policies
Any policy of Forward Signs Inc that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.